Helix Observing Accessories

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Helix Observing Accessories
Tim is outstanding to deal with. Helpful is an understatement. His laser collimators are a fantastic value. I am glad to see his variety is growing. Thanks Tim for a wonderful resource.

Overall Rating: 10
Price:10 Service:10
Weight: 10 (Trustworthy Vote)
Date:
By:
Link to this vote: http://excelsis.com/1.0/displayvote.php?voteid=86019

Helix Observing Accessories
Very easy to deal with. The Helix is the ultimate for collimating the MN61 Mak/Newt!!

Overall Rating: 10
Price:10 Service:10
Weight: 10 (Trustworthy Vote)
Date:
By:
Link to this vote: http://excelsis.com/1.0/displayvote.php?voteid=90046

Helix Observing Accessories
Tim Hagan of Helix Mfg., where I purchased my Oberwerk binos, took the trouble to help me by testing out numerous Oberwerk 15x70’s until he found one that had the most available minus diopter adjustment. He shipped this 2nd pair to me and it made all the difference I needed. I can now reach best focus with room to spare while wearing my glasses and also, although not perfect, I can even get good performance without my glasses.

Overall Rating: 10
Price:10 Service:10
Weight: 10 (Trustworthy Vote)
Date:
By:
Link to this vote: http://excelsis.com/1.0/displayvote.php?voteid=105500

Helix Observing Accessories
I met Tim at the 2002 Black Forest Star Party where I purchased a laser collimator from him. Tim took the time to explain to me how it worked and also how to get in touch with him if I had any problems.

I ended up having an oversized 2"x1-1/4' eyepiece adapter in my JMI focuser so the collimator would never fit perfectly inside it. Being a perfectionist when it comes to collimation I knew this would not due so I called Tim to ask him what I could do. Tim had known about this problem for a while with certain focusers and created a 2" Precision Adapter for perfectionists like myself who neede a perfect fit.

Needless to say the 2" Precision Adapter was promptly shipped and arrived in perfect condition. All I can say is "PERFECT!" what a fit, no need to even tighten the screw now. Thanks Tim

Tim is not only a great dealer for Astro products he's one of the truely good people out there. I look foward to dealing with Helix Mfg. again.

Thanks
John Carroll

Overall Rating: 10
Price:10 Service:10
Weight: 5 (Veritable Vote)
Date:
By:
Link to this vote: http://excelsis.com/1.0/displayvote.php?voteid=136985

Helix Observing Accessories
I sent 10 (ten) e-mails during an entire week asking about some technical information and stock availability and get NO RESPONSE, not even a single reply.

I would like to rectify my vote.
Tim told me about the problems he had with the e-mail server. I really appreciate this consideration to the customers.

Overall Rating: 9
Service:9
Weight: 6 (Veritable Vote)
Date:
By:
Link to this vote: http://excelsis.com/1.0/displayvote.php?voteid=197791 

Bottom line …  customers DO NOT get treated like this at Helix. See any previous votes. Emails are promptly answered within 24hours. There must be some type of technical problem with the emails. I've even check emails that have been screened out by spam killer, but can find no reference to Mr. Foster.  I've sent him an email to call me so we can rectify this, but have not heard back yet. If you see this message Mr. Foster give me call at 724-316-0306 any night except Sunday until 10PM Eastern.

Thanks,
Tim
Helix Observing Accessories
Tim is a great guy to work with. He promised me an eyepiece at a discount that he later found was not in stock. When he realized his error, he obtained one from the manufacturer and still honored his original price. He also maintained good communications with me throughout the process. I would definitely buy from Helix again!

Overall Rating: 10
Price:10 Service:10
Weight: 5 (Veritable Vote)
Date:
By:
Link to this vote: http://excelsis.com/1.0/displayvote.php?voteid=257887 

The discounted eyepiece was a demo eyepiece that I thought I had, but must have already sold.
Helix Observing Accessories
The Helix laser collimator is recommended by many people as an essential tool to accurately collimate a reflecting telescope. After paying two area stores to collimate my 'scope with mediocre results, I decided to get my own tools and do it myself. The Helix laser collimator was promptly shipped and came with excellent instructions... I now have a Meade DS-127 that performs better than it did when it was new. Thanks, Tim!

Shop here with confidence.

Overall Rating: 10
Price:10 Service:10
Weight: 5 (Veritable Vote)
Date:
By:
Link to this vote: http://excelsis.com/1.0/displayvote.php?voteid=288589

Helix Observing Accessories
Tim Hagan, owner of Helix, is an avid amateur astronomer. He knows this hobby as is demonstrated by the way he treats his customers and in his knowledge of his product line. His in house laser collimators are as good as any on the market and at great prices. His selection of product lines offer interesting and enticing alternatives to expensive ultra premium products like TeleVue. A great store for those who like quality products but want a little left over for food! Tim’s friendly personable service and competitive prices allows me to give Helix a 10 with no shame. I’ve had many dealings with Helix and have zero complaints.

Overall Rating: 10
Price:10 Service:10
Weight: 5 (Veritable Vote)
Date:
By:
Link to this vote: http://excelsis.com/1.0/displayvote.php?voteid=333893

Helix Observing Accessories
Tim's a good guy to deal with. I've gotten a couple of eyepieces and a great laser collimiator, Fast shipping and great service.

Overall Rating: 10
Price:10 Service:10
Weight: 10 (Trustworthy Vote)
Date:
By:
Link to this vote: http://excelsis.com/1.0/displayvote.php?voteid=450300

Helix Observing Accessories
I wonder if we're talking about the same Helix? Contrary to the majority of comments I wasn't all that thrilled doing business there.

After email confirmation from Tim that the eyepiece was in stock I placed my order. A full 7 days later he finally dropped it into the mail. When it finally arrived, (day 9 now) it was wrapped in a single layer of bubble wrap loosely bouncing around the inside of the box. After one night under the stars it seems to have survived the trip but seeing wasn't the greatest so I'll hold judgement on that.

The one redeeming thing is he did send it Priority mail. In the future I'll be taking my business elsewhere.

Overall Rating: 5
Price:8 Service:3
Weight: 20 (Notable Vote)
Date:
By:
Link to this vote: http://excelsis.com/1.0/displayvote.php?voteid=522766

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