Excelsis - Display Vote

Uncle's Stereo

I bought over $3,000 worth of electronics equipment from Uncles Stereo about 18 months ago. When I made the purchase, I was happy with the price and delivery. However, almost 2 months ago, the receiver went bad. So, I called Uncle's for service because it was still under warranty (2 yr). Initially, they seemed very reluctant to arrange for the pickup for service and asked me to switch it off for upto 48 hours, etc and that didn't fix it. Finally, after messing with customer service, they finally picked it up (UPS) a week later. I was told it will take upto 3 weeks for the service. After the 3 week period, I talked to Uncles almost everyday trying to get my piece back, but I received one excuse after the other about service delays - a lot of which seemed very inconsistent - Beware of their customer service people - I've not heard this much BS in my life. After five weeks, they gave me a UPS tracking number telling me that they had shipped the item. I checked with UPS and they indicated that they never picked it up. Well, I got back to Uncles and they wasted another week supposedly trying to trace a package that UPS received... Go Figure!! Anyhow, they finally fessed up to the fact that they lost it and would provide a replacement ... an upgraded model. After 7 weeks, they sent me unit, which doesn't even come close to the one I had. So, I'm still waiting for them to send me a replacement unit equivalent to the one I had. Needless to say that I've been very frustrated and extremely angry with them. They have no concept of customer service. Thinking back, buying from Uncles was my biggest mistake... I DON'T CARE HOW GOOD THEIR PRICE IS, IT AIN'T WORTH IT. If you want to still buy from them, go ahead, but make sure you pray everyday that nothing goes wrong with your equipment.

Overall Rating: 3
Weight: 1 (Unreliable Vote)
Date: 08/27/2001 03:22:34 am PST
By: Anonymous (xxx.xxx.92.138)
Link to this vote: http://excelsis.com/1.0/displayvote.php?voteid=32807

>I bought over $3,000 worth of electronics equipment from Uncles Stereo about 18 months ago.  When I made the purchase, I was happy with the price and delivery.  However, almost 2 months ago, the receiver went bad.  So, I called Uncle's for service because it was still under warranty (2 yr).  Initially, they seemed very reluctant to arrange for the pickup for service and asked me to switch it off for upto 48 hours, etc and that didn't fix it.  Finally, after messing with customer service, they finally picked it up (UPS) a week later. I was told it will take upto 3 weeks for the service.  After the 3 week period, I talked to Uncles almost everyday trying to get my piece back, but I received one excuse after the other about service delays - a lot of which seemed very inconsistent - Beware of their customer service people - I've not heard this much BS in my life.  After five weeks, they gave me a UPS tracking number telling me that they had shipped the item.  I checked with UPS and they indicated that they never picked it up.  Well, I got back to Uncles and they wasted another week supposedly trying to trace a package that UPS received... Go Figure!!  Anyhow, they finally fessed up to the fact that they lost it and would provide a replacement ... an upgraded model.  After 7 weeks, they sent me unit, which doesn't even come close to the one I had.  So, I'm still waiting for them to send me a replacement unit equivalent to the one I had.  Needless to say that I've been very frustrated and extremely angry with them.  They have no concept of customer service.  Thinking back, buying from Uncles was my biggest mistake... I DON'T CARE HOW GOOD THEIR PRICE IS, IT AIN'T WORTH IT.  If you want to still buy from them, go ahead, but make sure you pray everyday that nothing goes wrong with your equipment.
THIS IS THE WORSE PLACE TO EVER BUY FROM, they lie.......lie...........lie --they are the reason the net has become such a scary place to shop--YOUR NUTS if you give the your credit card

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